Shipping FAQ
1. What shipping options do you offer?
We offer several shipping options to cater to your needs:
- Standard Shipping: Delivery in 5-7 business days.
- Expedited Shipping: Delivery in 2-3 business days.
- Express Shipping: Delivery in 1 business day.
- International Shipping: Available for select countries. Delivery time varies depending on location.
2. Do you offer free shipping?
Yes, we offer free standard shipping on all domestic orders over $100. For orders under $100, standard shipping rates will apply at checkout.
3. How long will it take to process my order?
Orders are typically processed within 1-2 business days. You’ll receive a confirmation email with tracking details once your order has shipped.
4. Do you ship internationally?
Yes, we ship internationally to select countries. Shipping costs and delivery times will vary depending on your location. Please note that international orders may be subject to customs duties or taxes, which are the buyer’s responsibility.
5. How can I track my order?
Once your order has shipped, we’ll send you a confirmation email with a tracking number. You can track your package directly through the shipping provider’s website or through the link provided in the email.
6. What if my package is delayed or lost?
If your package is delayed, we recommend checking the tracking information first for updates. If the package appears to be lost or hasn’t arrived after the expected delivery time, please contact our customer service team at [email address], and we’ll assist you in resolving the issue.
7. Do you deliver to PO boxes or APO/FPO addresses?
Yes, we can ship to PO boxes and APO/FPO addresses via standard shipping methods.
8. What happens if my order is damaged during shipping?
If your watch arrives damaged, please contact our support team within 48 hours of delivery at [email address] with photos of the damage, and we’ll arrange for a replacement or refund.
9. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at [email address]. We can update the address if the order has not yet shipped. However, once the order is in transit, we cannot make any changes.
10. Do you offer gift wrapping or special packaging?
Yes! We offer gift wrapping and special packaging options for an additional fee. You can select these options at checkout.
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This FAQ will help guide your customers through common shipping questions and ensure a smooth shopping experience. Let me know if you'd like to make any adjustments!
